Refund and Return Policy
Last updated: October 2025
At Azad IT Solution, we value your trust and satisfaction. Our goal is to deliver reliable and high-quality digital services. This policy explains how we handle refunds, cancellations, and returns for our products and services.
1. Services Covered
This policy applies to all our digital services, including:
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Web and app development
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Software solutions
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IT support and maintenance
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Digital marketing services
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Design and creative work
Since most of our services are digital and customized, they are not eligible for physical returns. However, we do offer refunds under specific conditions described below.
2. Refund Eligibility
We may issue a partial or full refund if:
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The project has not yet started or no significant work has been delivered.
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The delivered service does not match the agreed project scope or specifications.
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A technical issue caused by our team prevents you from using the service as intended.
Refunds are not applicable if:
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The service has been fully delivered and approved by the client.
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The delay or issue occurred due to incomplete information, lack of communication, or client-side changes.
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Third-party tools, plugins, or hosting services fail independently of our work.
3. Refund Process
To request a refund:
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Email us at admin@azaditsolution.com with your project details and reason for the request.
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Our support team will review the case within 5–7 business days.
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If approved, the refund will be issued through your original payment method within 7–10 business days.
4. Cancellation Policy
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Project cancellations made before the start of work are eligible for a full refund.
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Cancellations made after work has begun may incur charges based on the work already completed.
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Retainer or monthly service agreements require at least 7 days’ notice before cancellation.
5. Changes to This Policy
We may update this Refund and Return Policy from time to time to reflect improvements or legal requirements. All updates will be posted on our website with a revised date.
6. Contact Us
If you have any questions or concerns about this policy, please contact:
admin@azaditsolution.com
www.azaditsolution.com
Would you like me to make this version specific to service-based digital projects only (like websites, design, or marketing) — or include physical tech products too (if you plan to sell devices or software licenses)?